Terms & privacy

Service support

If lessons are delayed or cannot be viewed, we will provide replacement access or reschedule them.

To pause a course, please contact customer service.

For complaints, please call +852 5997 7256 to contact the director.

Courses are for enrolled students’ personal learning. Unauthorised recording, sharing and account sharing are not permitted. Actual services follow the confirmed enrolment details.

Enrolment & delivery

Contact our team to confirm the course, term and terms of service. After payment is confirmed and enrolment details are complete, a receipt and ClassIn access instructions will be provided. There is no physical shipment.

Full-course payment, individual-lesson purchases and joining a course mid-term are available. Individual lessons are charged at the listed rate for the course. Our team confirms the purchased lessons, release arrangements and total fee at enrolment.

Before you enrol

Choose the examination pathway first: HKDSE Compulsory Part, M1, or the separate Joint Entrance Examination pathway. Confirm the term, release dates, replay period, included support, total fee and refund conditions before enrolling. Payment verification, account activation and course release are separate steps. One lesson is released each week after enrolment; customer service confirms the release dates. Replay access lasts 12 months from course activation.

Handouts and exercises are provided electronically. WeChat question support is available daily from 09:00 to 20:00 Hong Kong time, with a reply generally on the same day, until the end of the current course.

Cancellation & refunds

1. Full refund before course release.
2. After release, refunds equal the number of unreleased lessons multiplied by the per-lesson fee; released lessons count as provided whether viewed or not.
3. If we cannot provide lessons, we refund the undelivered lessons or arrange make-up lessons as parents prefer.
4. Apply via WhatsApp, WeChat or email with your receipt number; released lessons are counted as of receipt of the request.
5. Refunds are processed to the original payment method within 10 working days after confirmation, with no company handling fee.
6. Unauthorised sharing, account sharing or screen recording may result in service termination without refund.

Example: 11 compulsory lessons at HKD 540 total HKD 5,940; after five lessons are released, six unreleased lessons are refundable at HKD 3,240.

Terms & privacy

Recordings are for enrolled students’ personal use. Unauthorised recording, distribution and account sharing are not permitted. We collect only necessary parent and student details, which may include names, contact numbers, email addresses and school year groups, for enquiries, enrolment, course access, receipts and notifications. Marketing requires separate consent.

• Service providers: To deliver courses and process payments, data may be processed by ClassIn (learning platform), Airwallex and KPay (payments), and WhatsApp and WeChat (communications). Some providers may host servers outside Hong Kong.
• Retention: Receipts and accounting records are retained for 7 years under Hong Kong law. Other student data is deleted within 2 years after the course ends.
• Recording: In-person tutoring is not recorded. Recorded courses are prepared by the teacher in advance and contain no student images or voices.
• Students under 18: Enrolment must be completed and consented to by a parent or guardian.
• Access and correction: Email info@volcanomath.com.hk.

We do not sell personal data. This website has no online enrolment form or website analytics.

In-person tutoring: rescheduling and cancellation

• At least 24 hours before the lesson: free rescheduling or a full refund.
• Cancellation less than 24 hours before the lesson, or absence on the day: no refund for that lesson.
• One-to-two: if one student cancels, the other may attend that lesson at the one-to-one rate or reschedule free of charge.
• If the company cancels: free rescheduling or a full refund, as the parent chooses.